Photosmart printer crashes computer
Posted: Tue Jun 01, 2004 2:12 pm
Hi all
I just bought a HP Photosmart 7350 printer. When I plug the USB cable in to my computer, it crashes. It won't reboot properly when the USB cable is plugged in (gets past windows startup screen then flashes a blue screen with information written on it for a millisecond).
I believe this is a bios problem.
I have a lex BN870 ultra mainboard. I can't find any info anywhere regarding it. Their website is useless. CTbios, and info I've gleaned from reading these posts seems to suggest it is Jetway related.
Can anyone please help me A) Is this a bios problem, b) how can i flash it?
Program: eSupport.com BIOS Agent Version 3.31
BIOS Date: 07/06/01
BIOS Type: Award Modular BIOS v6.00PGN
BIOS ID: 07/06/2001-8363A-686B-6A6LMJ19C
OEM Sign-On: V.BN780_ULTRA B05 07-06-2001
Chipset: VIA 82C305 rev 3
Superio: VIA 686 rev 64 found at port 7h
OS: WinXP
CPU: AMD Athlon(tm) 1200 Mhz MAX: 500 Mhz
BIOS ROM In Socket: Yes
BIOS ROM Size: 256K
Memory Installed: 1536 MB
Memory Maximum: 512 MB
Memory Slot 01: 512 MB
Memory Slot 02: 512 MB
Memory Slot 03: 512 MB
Memory Slot 04: 0 MB
CTbios adds following:
chipset: 8363A-686B VIA VT8363 KT-133
Pnp v1.0/ESCD DMI v2.2 SM v2.2
thank you all
Jim
I just bought a HP Photosmart 7350 printer. When I plug the USB cable in to my computer, it crashes. It won't reboot properly when the USB cable is plugged in (gets past windows startup screen then flashes a blue screen with information written on it for a millisecond).
I believe this is a bios problem.
I have a lex BN870 ultra mainboard. I can't find any info anywhere regarding it. Their website is useless. CTbios, and info I've gleaned from reading these posts seems to suggest it is Jetway related.
Can anyone please help me A) Is this a bios problem, b) how can i flash it?
Program: eSupport.com BIOS Agent Version 3.31
BIOS Date: 07/06/01
BIOS Type: Award Modular BIOS v6.00PGN
BIOS ID: 07/06/2001-8363A-686B-6A6LMJ19C
OEM Sign-On: V.BN780_ULTRA B05 07-06-2001
Chipset: VIA 82C305 rev 3
Superio: VIA 686 rev 64 found at port 7h
OS: WinXP
CPU: AMD Athlon(tm) 1200 Mhz MAX: 500 Mhz
BIOS ROM In Socket: Yes
BIOS ROM Size: 256K
Memory Installed: 1536 MB
Memory Maximum: 512 MB
Memory Slot 01: 512 MB
Memory Slot 02: 512 MB
Memory Slot 03: 512 MB
Memory Slot 04: 0 MB
CTbios adds following:
chipset: 8363A-686B VIA VT8363 KT-133
Pnp v1.0/ESCD DMI v2.2 SM v2.2
thank you all
Jim