Photosmart printer crashes computer

Questions that don't belong in the other forums.
Post Reply
calcio1
New visitors - please read the rules.
Posts: 5
Joined: Tue Jun 01, 2004 1:54 pm

Hi all

I just bought a HP Photosmart 7350 printer. When I plug the USB cable in to my computer, it crashes. It won't reboot properly when the USB cable is plugged in (gets past windows startup screen then flashes a blue screen with information written on it for a millisecond).

I believe this is a bios problem.

I have a lex BN870 ultra mainboard. I can't find any info anywhere regarding it. Their website is useless. CTbios, and info I've gleaned from reading these posts seems to suggest it is Jetway related.

Can anyone please help me A) Is this a bios problem, b) how can i flash it?

Program: eSupport.com BIOS Agent Version 3.31
BIOS Date: 07/06/01
BIOS Type: Award Modular BIOS v6.00PGN
BIOS ID: 07/06/2001-8363A-686B-6A6LMJ19C
OEM Sign-On: V.BN780_ULTRA B05 07-06-2001
Chipset: VIA 82C305 rev 3
Superio: VIA 686 rev 64 found at port 7h
OS: WinXP
CPU: AMD Athlon(tm) 1200 Mhz MAX: 500 Mhz
BIOS ROM In Socket: Yes
BIOS ROM Size: 256K
Memory Installed: 1536 MB
Memory Maximum: 512 MB
Memory Slot 01: 512 MB
Memory Slot 02: 512 MB
Memory Slot 03: 512 MB
Memory Slot 04: 0 MB


CTbios adds following:

chipset: 8363A-686B VIA VT8363 KT-133
Pnp v1.0/ESCD DMI v2.2 SM v2.2

thank you all

Jim
Top
soupy
Absentee administrator
Posts: 1086
Joined: Thu Mar 21, 2002 1:06 am
Location: Ontario, Canada
Contact:
Contact soupy

Try getting a cheap, powered USB hub and plugging the printer into that.

Motherboard looks like an OEM Jetway 663AS Ultra rev 3.2
Flash your BIOS at your own risk.
Top
calcio1
New visitors - please read the rules.
Posts: 5
Joined: Tue Jun 01, 2004 1:54 pm

i have a USB/firewire card installed already, is this what you mean?

thanks for your help
Top
soupy
Absentee administrator
Posts: 1086
Joined: Thu Mar 21, 2002 1:06 am
Location: Ontario, Canada
Contact:
Contact soupy

Oh, do you have the printer plugged into a PCI USB card?

I thought you had it plugged into the onboard USB ports.
Flash your BIOS at your own risk.
Top
calcio1
New visitors - please read the rules.
Posts: 5
Joined: Tue Jun 01, 2004 1:54 pm

Yeah its plugged into a card because my onboard is USB 1.0 (i'm pretty certain) - but the same thing happens if its plugged onboard as well
Top
soupy
Absentee administrator
Posts: 1086
Joined: Thu Mar 21, 2002 1:06 am
Location: Ontario, Canada
Contact:
Contact soupy

Do all your other USB devices work properly? Does the printer work in the onboard USB port without the PCI card installed?

Try turning off the auto-reboot option so you can see what the BSOD says.
Flash your BIOS at your own risk.
Top
calcio1
New visitors - please read the rules.
Posts: 5
Joined: Tue Jun 01, 2004 1:54 pm

My other devices (cable modem, ipod) work fine. I'm just going to try uninstalling the card. How do i turn off the auto reboot? In bios?

E-mailed hp, they were less than useless

thanks again for all your help
Top
soupy
Absentee administrator
Posts: 1086
Joined: Thu Mar 21, 2002 1:06 am
Location: Ontario, Canada
Contact:
Contact soupy

Nope, in XP:

Right Click My Computer (System Properties)
Advanced
Startup and Recovery (Settings)
System Failure (uncheck automatically restart)

Funny now that I've thought about it, my BJC-6100 would BSOD on boot if I plugged into a *different* onboard USB port. Have you tried all the ports you have?
Last edited by soupy on Tue Jun 01, 2004 8:24 pm, edited 1 time in total.
Flash your BIOS at your own risk.
Top
soupy
Absentee administrator
Posts: 1086
Joined: Thu Mar 21, 2002 1:06 am
Location: Ontario, Canada
Contact:
Contact soupy

Oh, and just for future reference, your cable modem should be plugged into a NIC, not your USB port.
Flash your BIOS at your own risk.
Top
-Jk-
BIOS Newbie
Posts: 26
Joined: Wed Apr 14, 2004 6:21 pm
Location: Finland

soupy wrote:Oh, and just for future reference, your cable modem should be plugged into a NIC, not your USB port.
there are USB cable modems ya know :wink:
Top
soupy
Absentee administrator
Posts: 1086
Joined: Thu Mar 21, 2002 1:06 am
Location: Ontario, Canada
Contact:
Contact soupy

-Jk- wrote:
soupy wrote:Oh, and just for future reference, your cable modem should be plugged into a NIC, not your USB port.
there are USB cable modems ya know :wink:
Oh, I know. I just can't understand why anyone would want to use one. I guess some people don't know how to install a PCI card.
Flash your BIOS at your own risk.
Top
Ritchie
BIOS Guru
Posts: 761
Joined: Wed Oct 30, 2002 5:17 am

Jk- wrote:
soupy wrote:
Oh, and just for future reference, your cable modem should be plugged into a NIC, not your USB port.


there are USB cable modems ya know

Soupy: Oh I know. I just can't understand why anyone would want to use one. I guess some people don't know how to install a PCI card.

Well since at least Pentium IIs it has been common to have the USB ports on the mb backplate. I think it is also starting to become common for LAN ports to also be mounted on that mb backplate, especially since more and more home users are setting up their own LANs.

But I guess then some people might not know how to setup a network hub, so that they can actually take advantage of what the LAN config offers.
Top
KachiWachi
The New Guy
Posts: 1451
Joined: Fri Mar 29, 2002 10:32 pm
Location: Pennsylvania, USA

I'd move the modem to the NIC as well, assuming it has an ethernet port...

I've heard of people printing while online and it crashes the USB modem port!!

Use the NIC for what it was designed for...networking!!
Top
-Jk-
BIOS Newbie
Posts: 26
Joined: Wed Apr 14, 2004 6:21 pm
Location: Finland

KachiWachi wrote:Use the NIC for what it was designed for...networking!!
Agreed.
Top
calcio1
New visitors - please read the rules.
Posts: 5
Joined: Tue Jun 01, 2004 1:54 pm

Hi

This has kind of gone off topic. What's a NIC? I got my modem when I signed up for broadband and its USB
Top
Post Reply

Return to “Other BIOS update issues.”