Last week a Japanese lady left a laptop with a simple problem:
Every time it was shut-down it would restart.
No matter how you initiated shut-down (button or start menu).
So the first thing I did was use a live cd (slax) to shut-down.
I had the same problem. The computer just restarted.
This ruled out viruses and so i upgraded the bios.
Unbelievably the problem persisted so I took the final step of resetting the CMOS/BIOS by shorting the cmos battery.
Now the problem is solved, the unit will shut down BUT now I have been presented with a password where there was none before!
The computer is locked with a factory bios password.
I have asked the owner but she has never set up the password.
She called tech support in Japan but they say there should be none!!
Any idea where I can find out what it is? or what else to try? I am presented with a password screen as soon as the computer is switched on.
Toshiba Dynabook cx/875ls bios version 1.80