My thought was try to and flash the bios in order to clear out the virus but I am having trouble figuring out this step.
I have the Dell Update BIOS for this model downloaded from their site, but when I boot from the disk nothing happens. I found these flashers at this site:
When I tried using them or the flasher from dell.com I keep getting the error 'File not found platform.bin' or somethign similar to a platform.bin error. Where can I get this file?
and I think one of those will help, but I'm confused as to what I need. Do I only need one disk to flash and reset the PhoenixBios? Or do I need a disk to flash it, then a seperate disk to reinstall the correct phoenixbios? Any suggestions or input would be appreciated.