AMD HD 7700M Video ( Dell Inspiron 7520 )

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ahmadabdleaziz
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Posts: 1
Joined: Tue Oct 26, 2021 5:51 pm

Hi, everybody

I'm new to the forum and hope I can learn and find a solution to an issue in my laptop.
Here is the spics:
Dell Inspiron 7520
Processor: Intel Core i7-3632QM CPU @ 2.20GHz, 2201 Mhz, 4 Cores, 8 Logical Processor
BIOS Version/Date: Dell Inc. A14, 5/17/2018
SMBIOS Version 2.7
BIOS Mode: Legacy
Secure Boot State: Unsupported
Installed Physical Memory: 8.00 GB
OS: Microsoft Windows 10 Home Single Language x64

This is the problem, the laptop works fairly good with the video card disabled, and if I re-enabled it it takes less than 30 second and it freezes and must be restarted.
I have tried uninstalling and reinstalling different drivers old and new and all failed. This the card info as it appears in computer information:

Name AMD Radeon HD 7700M Series
PNP Device ID PCI\VEN_1002&DEV_682F&SUBSYS_05721028&REV_00\4&2BD30786&0&0008
Adapter Type AMD Radeon Graphics Processor (0x682F), Advanced Micro Devices, Inc. compatible
Adapter Description AMD Radeon HD 7700M Series
Adapter RAM (2,147,483,648) bytes
Installed Drivers C:\Windows\System32\DriverStore\FileRepository\u0360518.inf_amd64_bb1458fc01b97b57\B360357\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0360518.inf_amd64_bb1458fc01b97b57\B360357\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0360518.inf_amd64_bb1458fc01b97b57\B360357\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0360518.inf_amd64_bb1458fc01b97b57\B360357\amdxc64.dll
Driver Version 27.20.1034.6
INF File oem7.inf (ati2mtag_R576 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0360518.INF_AMD64_BB1458FC01B97B57\B360357\AMDKMDAG.SYS (27.20.1034.6, 67.81 MB (71,104,624 bytes), 10/17/2021 6:13 PM)

When using GPU-Z neither the bios version nor the memory size appears, they are left blanks.

Would appreciate any help to know if this the GPU or the Motherboard problem and if it can be solved.
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